The term
global village has often been used to refer to an interconnected world where
communication and convergence is made possible through one click, or one
application, where we are no longer strangers and logistical boundaries are
blurred.
Thanks to
technology, communication had been made very easy. Telephones, internet, smart phones has made
it easier for people to talk to even those who are on the other side of the
world.
The need to
be connected to people and the need to be updated with what’s going on around us and in the
lives of the people that mattered to us
made the Filipinos hungry consumers of Information and Communications
Technology. Cellular phones and laptops
used to be exclusively owned and utilized by those in the business
industry, but today, nearly everyone has
a cellular phone or sometimes even two, people have access to the internet and
the computer has become as important as the light bulb in many households in
the Philippines.
During
the onslaught of Typhoon Yolanda, searching for surviving victims was made
easier through technology, so did the appeal for help and calling out to their
relatives to tell them that they survived.
Expressions of disgust or support to/for certain administration/s were also made easier
through the social media and the internet. The call to mobilize and act was
also facilitated through technology.
In our
country, communication was made more accessible, enjoyable and convenient and personalized through the investment of two major
telecommunications companies – Smart and Globe.
They control majority of the
telecommunication lines and provide internet connections to 37.8% of our
population.
Smart
Communications, Inc. (Smart) is a wholly-owned subsidiary of Philippine Long Distance Telephone Company and is the Philippines’
leading wireless services provider with 68.9 million cellular and broadband
subscribers as of end 2015.
Smart
has built a reputation for innovation, having introduced world-first wireless
offerings such as Smart Money, Smart Load, Smart Padala, and the Netphone.
Smart offers 3G, HSPA+, and LTE services, while its Smart Satellite service
provides communications to the global maritime industry( http://smart.com.ph/About/meet/corporate-profile).
Globe Telecom Incorporated is the number one
mobile brand in the Philippines and the purveyor of the Filipino digital
lifestyle. They provide cellular, broadband and mobile data services by
focusing on enriching their content offerings amid customers' growing
preference for multimedia platforms across multiple screens and devices( http://www.globe.com.ph/about-globe/corporate-info).
With the continuous development of communication technology and the
continuous duopoly of the said companies, there is felt need for a governing
body to set regulations or guidelines on the proper use of this technology to
maximize its potential, develop the ICT industry and to make sure that
infrastructure are in place for the maximum utilization of ICT and to make sure
that the Filipino citizens get the total value for their money.
The creation of the Department of Communication
and Information Technology has been met with a lot of issues, one of which is on
why there is need for such a new department knowing that its functions have
already been designated to different offices under various departments.
However, the issue is not whether there is a need for this department or not
but an issue on how to make it function properly. Thus, during the Aquino
Administration, the Department of Communication and Information Technology was
made into a law last May 23, 2015. Its mandate is to be the primary policy,
planning, coordinating, implementing and administrative entity of the Executive
Branch of the government that will plan, develop, and promote the national
information communication technology development agenda. It is guided by its mission:
To provide leadership,
direction and coordination in the development, implementation and use of ICT
for socio-economic development and for delivery of public service to digitally
empowered citizens.
RA 10844 (Department of Information and Communications
Technology Act of 2015)
states that:
information and communication have vital
roles in nation-building and that it is the state’s policy to ensure universal
access to quality, affordable, reliable and secure ICT services. It should also
ensure the provision of a strategic, reliable, cost-efficient and citizen-centric
information and communications technology infrastructure, systems and resources
as instruments of good governance and global competitiveness.
The ratification of the Department
of Information and Communication Technology into a law does not aim to control
the use of communication technology but rather set up a common guideline and to
make sure that there is continuity and consistency in its programs after this
administration; like in the case of the Information Communication Technology
Office under the Department of Science and Technology which with the enacted of
the law is now house permanently in this newly- created department. The Department has the following duties:
(a) To
recognize the vital role of information and communication in nation-building;
(b) To ensure the provision of strategic, reliable,
cost-efficient and. citizen-centric information and communications technology
(ICT) infrastructure, systems and resources as instruments of good governance
and global competitiveness;
(c) To ensure universal access to quality, affordable,
reliable and secure Id’ services;
(d) To promote the development and widespread use of
emerging ICT and foster and accelerate the convergence of ICT and ICT-enabled
facilities;
(e) To ensure the availability and accessibility of ICT
services in areas not adequately served by the private sector
(f) To foster an ICT sector policy environment that will
promote a broad market-led development of the ICT and ICT-enabled services
(1CT-ES) sectors, a level playing field, partnership between the public and
private sectors, strategic alliance with foreign investors and balanced
investments between high-growth and economically-depressed areas;
(g) To promote and assist the development of local ICT
content, applications and services which may include support for ICT-based
start-up enterprises through strategic partnerships;
(h) To promote the use of ICT for the enhancement of key
public services, such as education, public health and safety, revenue
generation, and socio-civic purposes;
(i) To encourage the use of ICT for the development and
promotion of the country’s arts and culture, tourism and national identity;
(j) To promote digital literacy, ICT expertise, and
knowledge-building among citizens to enable them to participate and compete in
an evolving ICT age:
(k) To empower, through the use of ICT, the disadvantaged
segments of the population, including the elderly, persons with disabilities
and indigenous and minority groups;
(l) To ensure the rights of individuals to privacy and
confidentiality of their personal information;
(m) To ensure the security of critical ICT infrastructures
including information assets of the government, individuals and businesses; and
(n) To provide oversight over agencies governing and
regulating the ICT sector and ensure consumer protection and welfare, data
privacy and security, foster competition and the growth of the ICT sector.
With regards to policy and planning, the law says:
I. Policy and Planning
(a) Formulate, recommend
and implement national policies, plans, programs and guidelines that will
promote the development and use of ICT with due consideration to the advantages
of convergence and emerging technologies;
(b) Formulate
policies and initiatives, in coordination with the Department of Education
(DepED). The Commission on Higher Education (CHED), and the Technical Education
and Skills Development Authority (TESDA), to develop and promote ICT in
education consistent with the national goals and objectives., and responsive to
the human resource needs of the ICT and ICT-ES sectors;
(c) Provide an
integrated framework in order to optimize all government ICT resources and
networks for the identification and prioritization of all E-Government systems
and applications as provided for m the E-Government Masterplan and the
Philippine Development Plan (PDP);
II. Improved Public Access
(d) Prescribe rules
and regulations for the establishment, operation and maintenance of ICT
infrastructures in unserved and underserved areas, in consultation with the
local government units (LGUs), civil society organizations (CSOs). private
sector, and the academe;
(e) Establish a free
internet service that can be accessed in government offices and public areas
using the most cost-effective telecommunications technology, through
partnership with private service providers as may be necessary;
III. Resource-Sharing and Capacity-Building
(f) Harmonize and
coordinate all national ICT plans and initiatives to ensure knowledge,
information and resource-sharing, database-building and agency networking
linkages among government agencies, consistent with E-Government objectives in
particular, and national objectives in general;
(g) Ensure the
development and protection of integrated government ICT infrastructures and
designs, taking into consideration the inventory of existing manpower, plans,
programs, software, hardware, and installed systems;
(h) Assist and
provide technical expertise to government agencies in the development of
guidelines in the enforcement and administration of laws, standards, rules, and
regulations governing ICT;
(i) Assess, review
and support ICT research and development programs of the government in
coordination with the Department of Science and Technology (DOST) and other institutions
concerned;
(j) Prescribe the
personnel qualifications and other qualification standards essential to the
effective development and operation of government ICT infrastructures and
systems;
(k) Develop programs
that would enhance the career advancement opportunities of ICT workers in
government;
(l) Assist in the
dissemination of vital information essential to disaster risk reduction through
the use of ICT:
(m) Represent and
negotiate for Philippine interest on matters pertaining to ICT in international
bodies, in coordination with the Department of Foreign Affairs (DFA) and other
institutions concerned;
IV. Consumer Protection and Industry Development
(n) Ensure and
protect the rights and welfare of consumers and business users to privacy,
security and confidentiality in matters relating to ICT, in coordination with
agencies concerned, the private sector and relevant international bodies;
(o) Support the
promotion of trade and investment opportunities in the ICT and ICT-ES sectors,
in coordination with the Department of Trade and Industry (DTI) and other
relevant government agencies and the private sector;
(p) Establish
guidelines for public-private partnerships in the implementation of ICT
projects for government agencies; and
(q) Promote strategic
partnerships and alliances between and among local and international ICT,
research and development, educational and training institutions, to speed up
industry growth and enhance competitiveness of Philippine workers, firms, and
small and medium enterprises in the global markets for ICT and ICT-ES.
The new law
defines information and communications technology as “the totality of
electronic means to access, create, collect, store, process, receive, transmit,
present and disseminate information.”
When this
was signed into law, it was hoped that government related transactions will be done
faster and more efficiently. Among the
government-related functions which are expected to benefit from this is the
processing of permits, licenses and titles since they can already be processed
online. Long lines and endless cues will hopefully be a thing of the past.
The
Philippines was among the first to adopt e- government incentives or policies
that pushed for online processing of documents so as to reduce processing time and
hasten government processes and services. However, even if we stated early on as
compared with other countries, we have fallen behind in the maintenance of
online processing due to a lot of factors like lack of infrastructure,
equipment and know-how.
The new
office is also tasked with widening the use of IT throughout the country and is
expected to make free internet available in public spaces and government buildings. This department is not only tasked to provide
internet access to more people but will also look into reasons why we have the
most expensive internet service and yet it is also one of the slowest in Asia.
Its aim was not to be the third player in the telecommunication business,
providing faster and cheaper internet services to more users, but to be a constant evaluator of
the kind of services we receive from the
telecommunication companies hence sending a clear message to the
telecommunication companies that even though they may be the only options that
we have as of the moment, it is also their duty to NOT abuse this duopoly.
According to
Department of Information and Communication Technology, Rodolfo Salalima, “The
purpose of this is in effect to create infrastructure by government not
necessarily for the government to compete with telcos, because the government
simply cannot.”
It will also
look at ways to improve IT infrastructure that is crucial to different sectors,
notably Business Process Outsourcing Industry. The industry of the business processes
outsourcing is one of the leading revenue earners in the country which is
estimated to earn around 1 billion pesos by the end of 2017. Through this law, infrastructure support and
even legal support may be afforded the BPO industry to help it in its
development thus creating more jobs.
The
DICT is also mandated to formulate and implement policies that will promote the
development and use of ICT, establish a free internet service that can be
accessed in government offices and public areas, and protect the rights and
welfare of consumers and business users to privacy, security and
confidentiality in matters relating to ICT, among others.
The
establishment of the Department of Information and Communications Technology
has been long awaited since the country needs a powerful governing body to
oversee the development of its ICT industry and infrastructure and to hopefully
break the duopoly in the telecommunication industry or if not at least to make
them conform to basic requirements. With its current leadership, a lot is
expected from the department especially when it comes to providing better
internet services. It is hoped that the
current administration will prioritize the ICT industry in terms of budget allocation and policies.